Customer Service

How long will it take to process my order?
The standard time is 3 business, however we do try to send your order as soon as possible. We apologize if your order takes longer than expected.

Shipping Services Options
          USPS First Class
          USPS Priority Mail
          USPS International

Purchasing & Return Policy

Merchandise may be returned for any reason within 15 days of receipt of the order. All merchandise must be in resell-able condition unless damaged or defective, items cannot be returned if worn or washed. Original shipping costs cannot be refunded unless it is a manufacturing defect or an error on our part. Return shipping is paid for by you, the customer. To return an order, please include the RMA confirmation email, a copy of the invoice and the product being returned and a tracking number, if available. Please mail returns to:

Control Industry Inc.
ATTN: Returns
16921 S. Western Ave, BLDG 300
Gardena, CA 90247 USA

Please include a phone number and/or email address so that we may contact you if necessary. For further questions, please contact us at info@controlindustry.com

Shipping & Delivery
Orders generally ship within 3 business days of the date the order was placed, via the method of shipping you pay for at the time of placing your order.  If your order will take longer to process and fulfill, we will notify you via e-mail.  We do not ship on weekends or holidays, and those days do not count against the 3 business day time frame. If your billing and shipping address do not match, your order may be declined. Please include in the comments area a detailed reason as to why your billing and shipping addresses do not match, and we may then process your order if the explanation is reasonable. We base our shipping charges on the weight of your order. To make sure you receive the fewest shipments possible, we'll do our best to ship everything to you at once. If we need to send you more than one shipment, we'll only charge you once for the charges that apply to the total value of your order. For all methods of delivery, we recommend that someone be available to accept the package.  We apologize if your order takes longer than expected.

Orders placed after 10:00 a.m. EST (Monday-Friday, excluding federal holidays and holidays within the United States) will not be processed until the following business day. 

Deliveries to PO boxes will be shipped via US Postal Service, regardless of the method you pay for.

US Territories-Most items may be shipped to American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Marianna Islands, Palau, Puerto Rico and the Virgin Islands via USPS Priority Mail.

International-Other than the U.S. Territories, we do ship to select  countries outside the U.S. at an additional cost. These additional shipping costs, will be charged to directly to you.

Privacy & Security
At www.controlindustry.com, your privacy is our priority. We won't sell, share, trade or rent any of your personal information except with your consent or as described in this Privacy Policy. We use various security measures to protect the security and confidentiality of your personal information.

You value your privacy. And we respect that. When you shop with us, we need to collect a certain amount of information about you to make shopping easier for you--and for us. We believe that you have a right to know how we use that information and how we keep it secure. So we've answered the most frequently asked questions below.

For questions or concerns, please e-mail us at info@controlindustry.com, or contact us at:

Control Industry
Attn: Consumer Service/Privacy
16921 S. Western Ave, BLDG 300
Gardena, CA 90247 USA
Tel: (310) 436-1333
 
Enter a Shipping Address
Tell us where you would like to ship your order. It is recommended that the billing and shipping address match.  If you are shipping to a post office box, please enter the words "PO BOX" before your box number to ensure that the order is delivered by the U.S. Postal Service.

Choose a Shipping Method
Consider how quickly you would like to receive your order, and choose a shipping method. Please note that it's not possible to request a specific carrier. Webstore will estimate shipment dates for you on the order form, just before you submit your order. You will see estimated shipment and delivery dates in the e-mail we send you to confirm your order. The shipping charge for your order will be displayed on the order summary page just before you submit your order.
Provide Payment Information and a Password
Next, let us know how you would like to pay for your order. We accept American Express, MasterCard, Visa or payment through PayPal. All orders must be prepaid. If you're paying with a credit card, enter the number without spaces or dashes.

Review and Submit Your Order
Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the "Place Your Order" button only once to submit your order. Once you place your order, we will send you a confirmation e-mail message.
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